Notice of Privacy Practices
Effective Date: April 2026
YOUR INFORMATION. YOUR RIGHTS. OUR RESPONSIBILITIES.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
About This Notice
Voice of Hope Health Care Services LLC is required by law to maintain the privacy of your Protected Health Information (PHI), to provide you with this Notice of Privacy Practices, and to follow the terms of this Notice currently in effect.
We are committed to protecting your health information and will use and disclose it only as described in this Notice or as otherwise permitted by law.
Your Rights
You have the following rights regarding your health information:
Right to Access Your Records
You have the right to inspect and receive a copy of your medical records and other health information we maintain about you. We may charge a reasonable fee for copies. To request access, contact us in writing.
Right to Request an Amendment
If you believe information in your record is incorrect or incomplete, you may request that we amend it. We may deny your request under certain circumstances, but will explain why in writing.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your health information over the past six years. This does not include disclosures made for treatment, payment, or health care operations.
Right to Request Restrictions
You may request restrictions on how we use or disclose your health information for treatment, payment, or health care operations. We are not required to agree to your request except in limited circumstances required by law.
Right to Request Confidential Communications
You may request that we contact you in a specific way (e.g., only by email, or only at a specific phone number). We will accommodate reasonable requests.
Right to a Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. You will not be penalized for filing a complaint.
To file a complaint with HHS:
U.S. Department of Health and Human Services
200 Independence Avenue S.W.
Washington, D.C. 20201
Toll-free: 1-877-696-6775
Website: hhs.gov/ocr/privacy
Our Responsibilities
We are required to:
- Maintain the privacy and security of your Protected Health Information
- Provide you with this Notice of our legal duties and privacy practices
- Follow the terms of this Notice currently in effect
- Notify you if a breach occurs that may have compromised your health information
We will not use or share your health information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by notifying us in writing.
How We May Use and Share Your Health Information
For Treatment
We may use and share your health information to provide, coordinate, and manage your psychiatric care. For example, we may share information with other providers involved in your treatment, or refer you to specialists.
For Payment
We may use and share your health information to bill and receive payment for services we provide. For example, we may share information with your insurance company to process a claim.
For Health Care Operations
We may use and share your health information to support the business activities of our practice. This includes quality improvement activities, staff training, and compliance reviews.
When Required by Law
We will share your health information when required to do so by federal, state, or local law — for example, reporting certain communicable diseases or responding to a valid court order.
For Public Health Activities
We may share your health information for public health activities, such as reporting to agencies that track disease and injury.
To Avert a Serious Threat to Health or Safety
We may share your health information when necessary to prevent a serious and imminent threat to you or others. We will only share with someone able to help prevent or lessen the threat.
For Workers' Compensation
We may share health information about you for workers' compensation or similar programs.
Uses and Disclosures That Require Your Written Authorization
The following uses and disclosures require your written authorization before we may proceed:
- Most uses and disclosures of psychotherapy notes
- Uses and disclosures of your health information for marketing purposes
- Sale of your health information
- Other uses and disclosures not described in this Notice
You may revoke any authorization you have given us at any time by notifying us in writing. We will honor your revocation going forward, but cannot undo disclosures already made.
Special Protections for Certain Information
Certain categories of health information receive additional legal protections under federal and Delaware state law, including:
- Mental health and psychiatric records
- Substance use disorder treatment records
- HIV/AIDS-related information
- Genetic information
We will apply the more protective standard whenever state law provides greater privacy protections than federal law.
Telehealth and Electronic Communications
When you receive care via telehealth, your session is conducted over a secure, encrypted, HIPAA-compliant platform. We take reasonable steps to ensure the confidentiality of remote sessions. We encourage you to conduct telehealth sessions in a private location to protect your own privacy.
Changes to This Notice
We reserve the right to change this Notice at any time. Any changes will apply to health information we already have about you as well as information we receive in the future. We will post the current Notice on our website and make paper copies available upon request.
Contact Our Privacy Officer
For questions about this Notice, to exercise your rights, or to file a complaint:
Privacy Officer
Voice of Hope Health Care Services LLC
118 Sandhill Dr, Ste 203
Middletown, DE 19709
🕐 Monday – Friday, 8:00 AM – 5:00 PM EST