Privacy Policy

Introduction

Voice of Hope Health Care Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voiceofhopehcs.com (the "Site") or contact us regarding our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and date of birth submitted through our contact or appointment request forms
• Messages or inquiries sent through our website
• Information submitted through our referral form

Information collected automatically:

• Browser type and version
• Pages visited and time spent on the Site
• IP address and general geographic location
• Referring website or search engine

We use standard analytics tools (such as Google Analytics) to understand how visitors use our Site. This data is aggregated and does not personally identify you.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and appointment requests
• Schedule and confirm appointments
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with applicable legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Protected Health Information (PHI)

Any health information you share with us as a patient — including during appointments, through our patient portal, or in clinical communications — is considered Protected Health Information (PHI) and is governed by our HIPAA Notice of Privacy Practices, not solely by this Privacy Policy.

Our website contact and appointment request forms are used for scheduling and general inquiries only. Please do not submit sensitive medical information through our general website forms.

4. Cookies

Our Site may use cookies — small text files stored on your browser — to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Site may not function properly.

5. Third-Party Services

Our Site may contain links to third-party websites, including our patient booking portal and telehealth platform. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Third-party services we may use include:

• Scheduling and EHR platform (e.g., ICANotes) — governed by their own HIPAA-compliant privacy policy
• Google Analytics — for website analytics
• Email service providers — for appointment confirmations and communications

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data uses

To exercise any of these rights, contact us at:

• 📧 contact@voiceofhopehcs.com
• 📞 +1 (302) 689-3087

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: